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Adopting TQM approach to achieve customer satisfaction : A flour milling company case study
(Emerald Group Publishing Limited 2012, 2012)
Purpose – The purpose of this paper is to present the results of a survey of customer satisfaction with regard to the strategy of total quality management (TQM) adopted in a wheat flour milling company. Design/methodol ...
Critical factors for culture of judicial excellence: benchmarking study of Emirati courts
The purpose of this paper is to assess the organizational culture of courts in the United Arab Emirates (UAE), and the culture type required to achieve business excellence. This research also aims to benchmark the criteria ...