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Barriers to Mobility in Europe's Civil Aviation Markets: Theory and New Evidence
A questionnaire-based survey is applied to investigate the perception of mobilitybarriers by European airline managers. Whilst the liberalisation of Europe's airline markets removed regulatory mobility barriers, we find ...
Create superior customer values: new direction for Middle Eastern airlines
(Emerald Group Publishing Limited, 2008)
Purpose – The purpose of this paper is to underpin the critical importance of the customer value concept in the airline industry, particularly in the Middle Eastern region with its current tourism boom. This value is the ...