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Adopting TQM approach to achieve customer satisfaction : A flour milling company case study
(Emerald Group Publishing Limited 2012, 2012)
Purpose – The purpose of this paper is to present the results of a survey of customer satisfaction with regard to the strategy of total quality management (TQM) adopted in a wheat flour milling company. Design/methodol ...
TQM Practices in Public Sector: Case of Finnish Healthcare Organizations
(IGI Global Publishing, 2016)
This study aims to discuss the evolution, principles, and stages of total quality management (TQM) in public health care organizations. It also makes a comparison that how case organizations think about quality and TQM ...