Usability Practice and Awareness in UAE

Abstract

Poor usability in interactive software systems is still a major problem for users and buyers. In this paper we report the results of a research of usability practice and awareness in UAE, conducted in 2011. The research identified, the background and experiences of IT managers, the software development process being used and some key success factors for usability work. The results indicate, among other things, that management support and education knowledge enhancement are essential for the usability worker in order to enhance the usability awareness. Moreover, they face problems such as, usability and user involvement having low priority in the software development lifecycle