Perceived Corporate Social Responsibility, Innovative Work Behavior and Organizational Deviance: Role of Passion at Work and Organizational Commitment

Abstract

Corporate social responsibility (CSR) is a strategic objective in many United Arab Emirates (UAE) organizations, specifically in the hospitals. It is measured via high-quality service delivery to communities. Evidently, CSR is essential within hospitals. This study examines the relation between employees’ perceived CSR (PCSR) and organizational commitment (OC), innovative work behavior (IWB), organizational deviant behavior (ODV), and passion at work (PAW). Moreover, it probes the mediating effect of OC on the PCSR, IWB, and ODV relationships. Further, it investigates the mediating effect of PAW on PCSR and IWB relationships. It employed a quantitative analysis to explore the variable correlations. Accordingly, employees’ PCSR significantly impacts their PAW and OC, and PCSR reduces subjectivity in evaluating CSR activities. Employees’ PCSR also contributes to their IWB by mediating the role of OC, which showed that PCSR negatively affects ODV. Thus, CSR activity interactions reduce harmful behavior among employees. The study also confirmed that PAW mediates between PCSR and IWB. Despite its theoretical contribution by exploring individual-level CSR, however, it has some limitations. First, this study is limited to nurses as frontliners. Second, it did not gauge the impact of education continuity, which may impact the results. Third, it focused on the hospitals. Fourth, it was quantitatively driven