Browsing Managment by Author "Lahap, Johanudin"
Now showing items 1-1 of 1
-
The Importance of Communication in Improving Service Delivery and Service Quality in the Malaysian Hotel Industry.
Lahap, Johanudin; O'Mahony, G. Barry; Dalrymple, John F. (Elsevier, 2016-06)Travel and Tourism industry is an important sector that contributes at least 9 per cent of the world's GDP, employs over 255 million people worldwide and represents 8 per cent of the global workforce (World Travel & Tourism, ...