• Login
    View Item 
    •   DSpace Home
    • ADU Repository
    • General Collection
    • Managment
    • View Item
    •   DSpace Home
    • ADU Repository
    • General Collection
    • Managment
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Managing Knowledge and Change in GCC Project

    Thumbnail
    Date
    2013
    Type
    Article
    Author
    Albadri, Fayez
    Abdallah, Salam
    Metadata
    Show full item record
    Abstract
    The “End-Users” factor is singled out as the one of the most important ERP Critical Success Factors (CSF). It is evident from reported ERP failure cases that commonly used approaches to ERP end-users' “training and competency building” are inadequate and ineffective. The case reports on an alternative structured approach that was developed and adopted in GCC Project. The new approach redefines the traditional role of “ERP Training” from isolated project activities that aim to introduce end-users to “how-to” use applications to an integral component of a comprehensive “knowledge and change management” strategy that advocates a holistic life-cycle approach to managing ERP. The proposed approach, which was successfully adopted in GCC ERP project, was built around “end-user characterization” as the main input into “competency building.” It is also flexible enough to plug into standard ERP methodologies and could be projected throughout the ERP life cycle. The end-users characterization and Competency Building Approach (ECB) is expected to contribute to increased business gains and return on investment as a result of boosting levels of ERP usage and utilization.
    URI
    https://dspace.adu.ac.ae/handle/1/3843
    DOI
    https://doi.org/10.4018/978-1-4666-2220-3.ch009
    Citation
    Albadri, F., & Abdallah, S. (2013). Managing Knowledge and Change in GCC Project.
    Collections
    • Managment

    DSpace software copyright © 2002-2016  DuraSpace
    Contact Us | Send Feedback
    Theme by 
    Atmire NV
     

     

    Browse

    All of DSpaceCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Context

    Edit this item

    DSpace software copyright © 2002-2016  DuraSpace
    Contact Us | Send Feedback
    Theme by 
    Atmire NV