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dc.contributor.authorAbu Ghazaleh, Mohamad
dc.contributor.authorAbdallah, Salam
dc.contributor.authorZabadi, Abdelrahim
dc.identifier.citationGhazaleh, M. A., Abdallah, S., & Zabadi, A. (2019). Promoting successful ERP post-implementation: a case study. Journal of Systems and Information Technology.en_US
dc.description.abstractDespite the importance of post-implementation activities to support the success of an enterprise resource planning (ERP) system, there has been a lack of research into the factors that influences post-implementation success. Accordingly, this paper aims to present a case study on a public service organization operating in an emerging market economy, namely, the United Arab Emirates in the ERP post-implementation phase to understand the internal forces within the organization that influences ERP system success. Design/methodology/approach A qualitative method using focus group discussions (FGDs) was conducted based upon IT data from the firm and interviews with IT staff, business users and executive management to identify system users’ perceptions in post ERP. Findings The authors posit that the internal organizational forces of ongoing support, system user interactions and stakeholder views …en_US
dc.publisherEmerald Publishing Limiteden_US
dc.subjectFocus group discussionsen_US
dc.subjectEnterprise resource planningen_US
dc.titlePromoting successful ERP post-implementation: a case studyen_US
dc.title.alternativejournal Articalen_US

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