Lean thinking approach plays a vital role in reducing waste and enhancing productivity in production environment and service setups. Lean thinking approach may be employed in cutting down the patients' waiting time in ...

In this paper a case study of a company was studied to determine the main factors affecting its production capacity, and study their influence to improve the production capacity to reach the optimum. Different aspects were ...

The main purpose of this study is to improve on the performance of a specific healthcare department in order to meet the major administrative expectation. These expectations include better serving the patients in that ...

The purpose of this study is to apply lean manufacturing principles in retailing services for enabling retail managers to understand takt time and value added services (VASs) in order to achieve benchmarked retail efficiency. ...

In the present study, lean manufacturing approach has been utilized to measure and benchmark the efficiency of retail services at five different store branches belonging to the same hypermarket and supermarket retail firm ...

The purpose of this paper is to investigate the service quality of wireless telecommunication services in the UAE.This study uses the five dimensions of SERVQUAL instrumentation (reliability, assurance, tangibility, empathy ...