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dc.contributor.authorTahnoon Al Nahyan, Moza
dc.contributor.authorFarouk Abdel All, Sherine
dc.identifier.citationAl Nahyan, M. T., & Abdel All, S. F. (2017). Key Enablers of Effective Implementation of TQM in Royal Jet Airways. Advances in Decision Sciences.en_US
dc.description.abstractTotal quality management (TQM) is a unified management approach that concentrates on the consecutive improvement of processes, products, and methods to surpass client expectations. This paper aims to highlight the advantages of implementing TQM in the airline industry by examining the key enablers of TQM. This study was based on a research model including six factors that were found to have a profound influence in implementing TQM. The data needed for the study was collected with the aid of questionnaires and secondary sources. The study discovered that procedures, policies, and a culture of knowledge transfer were the most significant enablers of successful TQM initiatives in Royal Jet Airways. In order to effectively implement TQM, the study suggests that management should offer appropriate recognition and rewards to employees. This will motivate them to adopt and practice TQM initiatives. Apart from that, management should also arrange seminars or workshops to accustom the employees to the basic procedures and objectives of effective TQM.en_US
dc.subjectLuxury VIP aircraft charteren_US
dc.subjectCharter brokerageen_US
dc.subjectFixed base operations (FBO)/VIP terminal at Abu Dhabi International Airporten_US
dc.subjectMedical evacuation servicesen_US
dc.subjectAcquisition consultancy and management of aircraftsen_US
dc.titleKey Enablers of Effective Implementation of TQM in Royal Jet Airways.en_US
dc.title.alternativejournal Articalen_US

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