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dc.contributor.authorEl-Adly, Mohammed Ismail
dc.contributor.authorEid, Riyad
dc.date.accessioned2021-12-29T09:01:30Z
dc.date.available2021-12-29T09:01:30Z
dc.date.issued2016-07
dc.identifier.citationhttps://www.sciencedirect.com/science/article/pii/S0969698916300017en_US
dc.identifier.urihttps://dspace.adu.ac.ae/handle/1/2065
dc.descriptionEl-Adly, M. I., & Eid, R. (2016). An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context. Journal of Retailing and Consumer Services, 31, 217-227.en_US
dc.description.abstractThis study aims to investigate through structural equation modelling (SEM) the relationships between the shopping environment, customer perceived value, customer satisfaction, and customer loyalty in regard to malls in the United Arab Emirates (UAE). The main results of this study show that the mall environment is an antecedent of the customer perceived value of malls (MALLVAL) and customer satisfaction. MALLVAL has a significant positive effect on both customer satisfaction and customer loyalty to malls. In addition, MALLVAL and customer satisfaction mediate the relationship between the mall environment and customer loyalty. Finally, customer satisfaction mediates the relationship between MALLVAL and customer loyalty to malls. Some theoretical and managerial implications of these findings are discussed.en_US
dc.language.isoenen_US
dc.publisherElsevieren_US
dc.subjectMall environmenten_US
dc.subjectAtmosphericsen_US
dc.subjectCustomer perceived valueen_US
dc.subjectCustomer satisfactionen_US
dc.subjectCustomer loyaltyen_US
dc.titleAn empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls contexten_US
dc.title.alternativejournal Articalen_US
dc.typeArticleen_US
dc.identifier.doihttps://doi.org/10.1016/j.jretconser.2016.04.002


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