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    An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context

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    Date
    2016-07
    Type
    Article
    Author
    El-Adly, Mohammed Ismail
    Eid, Riyad
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    Abstract
    This study aims to investigate through structural equation modelling (SEM) the relationships between the shopping environment, customer perceived value, customer satisfaction, and customer loyalty in regard to malls in the United Arab Emirates (UAE). The main results of this study show that the mall environment is an antecedent of the customer perceived value of malls (MALLVAL) and customer satisfaction. MALLVAL has a significant positive effect on both customer satisfaction and customer loyalty to malls. In addition, MALLVAL and customer satisfaction mediate the relationship between the mall environment and customer loyalty. Finally, customer satisfaction mediates the relationship between MALLVAL and customer loyalty to malls. Some theoretical and managerial implications of these findings are discussed.
    URI
    https://dspace.adu.ac.ae/handle/1/2065
    DOI
    https://doi.org/10.1016/j.jretconser.2016.04.002
    Citation
    https://www.sciencedirect.com/science/article/pii/S0969698916300017
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