The impact of trait emotional intelligence on job satisfaction: evidence from the emirati healthcare sector
Al Hosani, Mohamed Ali
MetadataShow full item record
Competition and the shortage of nurses in the health system has altered nurses’ job performance and satisfaction with the services they provide. As a result, there is an increasing interests of healthcare systems to assess the relationship between emotional intelligence and nurses job satisfaction. Trait emotional intelligence (TIE), a trait that consists of a group of factors such as emotional self-perceptions is a crucial competency for today’s nurses. The present study assessed the relationships between nurse supervisors’ TIE, front-line nurses’ TIE, and job satisfaction of front-line nurses. A total of 552 front-line nurses from seven public hospitals in Abu Dhabi completed the survey. A positive and statistically significant strong correlation was found between nurse supervisors’ TIE and front-line nurses’ job satisfaction. The hypothesis that front-line nurses with an above-average emotional intelligence score would have higher job satisfaction was also supported. The hypothesis that TIE of front-line nurses would influence the strength of the association between nurse supervisors’ TIE and front-line nurses’ job satisfaction was rejected. Instead, the moderating effect of nurse supervisors’ emotional intelligence was investigated as a moderator and the findings suggests that TIE of nurse supervisors has a moderating effect on the relation between the TIE of front-line nurses and their job satisfaction. Based on these findings, a revised model was presented. Demographic analysis revealed a statistically significant gender differences in the mean TIE scores, with female nurses recording higher scores. Also, the findings supported previous research indicating that the level of emotional intelligence increases with years of practice as part of normal professional development. The findings of the study reaffirm the relevance of emotional intelligence to nursing practice and could be used to raise awareness among healthcare organizations to support the implementation of training and other policies to improve emotional intelligence of nurses. It would be worthwhile to conduct similar studies in different contexts with diverse samples in order to decrease common method and common source biases. This can be achieved by triangulating data and outcomes from different sources such as employees with different specialties and managers, and also using different standardized measures (criteria) to evaluate work-related indices such as productivity, performance, effectiveness, and innovation.