Procedural and Distributive Justice as Mediators of the Relationship between Interactional Justice and Work Outcomes: An Empirical Study of the UAE Public Health Care Sector
Al Afari, Thamna Salem
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This study examines the direct and indirect impacts of different dimensions of organizational justice on organizational citizenship behavior and turnover intention in a non- Western context of the United Arab Emirates (UAE) healthcare sector. A questionnaire was administered to a random sample of 448 employees working in three public hospitals in the UAE. The study used different analytical methods such as descriptive statistics, factor analysis, correlation analysis, and regression analysis in order to analyze the data. The findings reveal that the three dimensions of organizational justice (interactional, distributive, and procedural justice) have a direct effect on employees' organizational citizenship behavior, and turnover intention. In addition, the results show that interactional justice has an indirect effect on both organizational citizenship behavior and turnover intention through distributive and procedural justice. This study is one of the first empirical studies of its kind to demonstrate the role of procedural and distributive justice as mediators between interactional justice and employee work outcomes (organizational citizenship behavior and turnover intention). The results of this study reveal that each of the dimensions of organizational justice, which affect employee attitudes and behavior in the healthcare sector, gives us a better understanding of the importance of organizational justice and its dimensions, and influence.
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