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dc.contributor.authorColin Pilbeam
dc.contributor.authorRoss Davidson
dc.contributor.authorNoeleen Doherty
dc.contributor.authorDavid Denyer
dc.date.accessioned2018-04-09T07:52:51Z
dc.date.available2018-04-09T07:52:51Z
dc.date.issued2016-01
dc.identifier.citationhttps://www-sciencedirect-com.adu-lib-database.idm.oclc.org/science/article/pii/S0925753515002118en_US
dc.identifier.urihttps://dspace.adu.ac.ae/handle/1/1173
dc.descriptionPilbeam, C., Davidson, R., Doherty, N., & Denyer, D. (2016). What learning happens? Using audio diaries to capture learning in response to safety-related events within retail and logistics organizations. Safety science, 81, 59-67.en_US
dc.description.abstractLearning from safety incidents has typically been investigated amongst front-line workers in high hazard contexts. In contrast this study collected safety incident data using audio-recorders from 21 respondents across the organizational hierarchy in two retail and one logistics company in the UK. The diary data highlight the propensity for problem-fixing in a single-loop learning mode rather than deeper, double-loop learning problem-resolution. The latter occurs amongst those with organizational responsibility for safety, irrespective of hierarchical position. The observation of violations is suggestive of prior learning of correct procedures and these data suggest that near-misses are under-reported in organizationsen_US
dc.language.isoen_USen_US
dc.publisherElsevieren_US
dc.subjectOrganizational Learningen_US
dc.subjectAudio Diaryen_US
dc.subjectSafetyen_US
dc.subjectLogisticsen_US
dc.subjectRetail Industryen_US
dc.subjectViolationen_US
dc.titleWhat learning happens? Using audio diaries to capture learning in response to safety-related events within retail and logistics organizationsen_US
dc.typeArticleen_US
dc.identifier.doihttps://doi.org/10.1016/j.ssci.2015.07.034


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